Terms and Conditions

By purchasing, downloading, installing, or using Search Pro V4 for 3DVista Virtual Tours (the "Plugin"), you ("User", "you", or "your") agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not purchase, download, install, or use the Plugin.

Your purchase or use of the Plugin constitutes your acceptance of these Terms, regardless of whether you have read them.

• a) Each purchase grants a single-user license
• b) You may use the Plugin on unlimited 3DVista projects that you own or manage
• c) You may use the Plugin for personal or commercial purposes
• d) The license is perpetual (does not expire) unless terminated under Section 18

• a) You may NOT resell, redistribute, or sublicense the Plugin
• b) You may NOT transfer your license to another person or entity without written permission from PXL360
• c) You may NOT use the Plugin to create competing products or services
• d) You may NOT provide the Plugin to third parties as part of a service offering without written permission
• e) You may NOT modify Core Files (search-v4.js, css/search-v4.css)

You agree NOT to:

• a) Your purchase includes free access to all future updates, enhancements, and new features
• b) Updates may include bug fixes, compatibility improvements, new features, and security patches
• c) Updates are provided at PXL360's discretion and on no set schedule
• d) No guaranteed timeframe for specific features or fixes

• a) Updates will be made available through the original download location or via email notification
• b) You are responsible for monitoring and installing updates
• c) PXL360 is not required to notify you of available updates but will make reasonable efforts to do so

• a) When PXL360 releases compatibility updates for new 3DVista versions, basic troubleshooting support for installing and implementing these updates is FREE for 30 days after the update release
• b) After 30 days from update release, standard paid support rules apply (see Section 10)
• c) This extended support window applies only to compatibility updates, not general Plugin support

• a) PXL360 has no obligation to maintain, support, or update the Plugin indefinitely
• b) PXL360 reserves the right to discontinue the Plugin at any time with 90 days notice
• c) In the event of discontinuation, your license remains valid for the final version

Your purchase includes 14 days of comprehensive technical support from the date of purchase.

Support Period Details:

• a) Support period begins on the date of successful payment and license delivery
• b) The 14-day period is calculated from the purchase date and is not extendable or renewable
• c) This period is designed to allow sufficient time for installation, configuration, testing, and initial deployment

What's Covered During 14-Day Period:

• Installation assistance and step-by-step guidance
• Configuration support and Control Panel usage questions
• Troubleshooting of Plugin functionality issues
• Compatibility verification with your 3DVista version
• Standard use case implementation guidance
• Questions about Plugin features and settings
• Best practices recommendations
• Bug report submission and verification

How to Access Support During 14-Day Period:

• Contact details for support are provided after your purchase is completed, in the contact file that comes with it
• Email is for detailed issues, documentation requests, and technical troubleshooting; WhatsApp, where your contact file includes it, is for quick questions during business hours only

Response Times During 14-Day Period:

• Target response time: Within 24-48 business hours
• No guaranteed response time, but we prioritize new license holders
• Business hours: Monday-Friday, 9 AM - 5 PM Mountain Time (excluding US holidays)
• Support provided in English only

After the initial 14-day period, PXL360 continues to provide free support for specific issue types, while other services are available at standard rates.

ALWAYS FREE (UNLIMITED):

Bug Reports and Verification:

• What's FREE: Reporting verified bugs in unmodified Core Files
• What's FREE: Bug fixes delivered through free Plugin updates
• Important: Troubleshooting to determine whether an issue is actually a bug (versus user error, configuration issue, environment conflict, or custom code problem) may be subject to paid support charges after the 14-day period
• Not Covered: Issues caused by modified Core Files, conflicts with custom code, incompatible hosting environments, or other third-party plugins

Basic "How Do I..." Questions:

• What's FREE: Reasonable number of straightforward how-to questions about using existing Plugin features
• Examples of FREE questions: "How do I change the search bar color?" "How do I filter by tags?" "How do I export my configuration?"
• What's NOT FREE: Extensive training, repetitive questions about the same topics, requests for step-by-step tutorials beyond basic documentation, or questions that require significant research or testing
• Guideline: If your question can be answered in 5-10 minutes using existing documentation or quick guidance, it's typically free. If it requires custom testing, detailed walkthroughs, or extended back-and-forth, it may be referred to paid support.

Compatibility Issues:

• What's FREE: Compatibility updates when 3DVista releases new versions that affect the Plugin
• What's FREE: Basic troubleshooting during the 30-day period after a compatibility update is released (see Section 9.3)
• Important: Complex implementation support, troubleshooting server-specific issues, or resolving conflicts with your specific environment may require paid support
• Not Covered: Compatibility issues with beta versions of 3DVista, unofficial 3DVista modifications, or other third-party software

PAID SUPPORT ($90/HOUR):

After the initial 14-day period, the following services are billed at $90 USD per hour:

Installation and Troubleshooting:

• Hands-on installation assistance
• Server or hosting environment troubleshooting
• Complex configuration issues requiring significant time
• Performance optimization guidance
• Debugging conflicts with other scripts or plugins
• Recovery from misconfiguration or data loss

Extended Training and Consultation:

• Personalized training sessions beyond basic usage
• Live walkthroughs of advanced features
• Best practices consultation for specific projects
• Strategy sessions for complex filtering requirements
• Tour design and optimization recommendations

Billing Terms for Paid Support:

• Minimum billing: 1 hour
• Billing increments: 30-minute increments after the first hour
• Payment required: Before support service begins
• Invoicing: Provided upon completion of service
• Payment methods: As specified by PXL360

Custom development services are NOT included in any support period and are always billed separately at $90 USD per hour.

What Constitutes Custom Development:

• Custom features not included in the standard Plugin
• Integration with third-party booking systems, CRMs, or databases
• Custom styling or layouts beyond Control Panel capabilities
• White-label customization or rebranding
• Advanced API integrations
• Custom search algorithms or filtering logic
• Modifications to Core Files for specific use cases
• Creating custom add-ons or extensions
• Automated deployment or management systems

Custom Development Process:

• Step 1: Contact support, using the contact details provided after your purchase, with your custom development request
• Step 2: FREE initial consultation (15-30 minutes) to understand your requirements and assess feasibility
• Step 3: PXL360 provides a written quote with estimated hours and scope
• Step 4: Upon acceptance, payment terms are established
• Step 5: Development begins after payment agreement is confirmed
• Important: Custom development requests may not always be feasible due to Plugin architecture limitations. The free consultation will clarify what's possible.

Custom Development Terms:

• Minimum billing: 2 hours for custom development projects
• Billing increments: 30-minute increments after minimum
• Payment: 50% deposit required before work begins; remainder due upon completion
• Turnaround time: Varies based on project scope and complexity
• Ownership: Custom code remains property of PXL360 unless otherwise specified in writing

WhatsApp support, where it is included in the contact details provided after your purchase, follows these guidelines:

Appropriate WhatsApp Use:

• Quick questions requiring brief answers
• Urgent issues during business hours
• Status updates on open support tickets
• Preliminary questions before sending detailed email
• Confirmation of receipt of emails or files

WhatsApp Limitations and Rules:

• Text messages only – Voice calls and video calls are NOT supported
• Business hours only – Monday-Friday, 9 AM - 5 PM Mountain Time (excluding US holidays)
• Response time: Same as email (24-48 business hours); WhatsApp is not instant messaging
• No guaranteed immediate response – For urgent issues requiring immediate attention, paid priority support can be arranged
• Detailed technical issues – Should be sent via email to the support address in your contact file with screenshots, configuration files, and detailed descriptions
• Abuse prevention: Excessive messaging, off-hours messaging, spam, inappropriate content, or abusive language will result in immediate WhatsApp support revocation without affecting your Plugin license

The following are NOT covered under any support period:

Explicitly Not Supported:

• Training on 3DVista software itself (refer to 3DVista documentation)
• Troubleshooting of your web server, hosting environment, or network unless directly related to Plugin installation
• Configuration of 3DVista projects unrelated to the Plugin
• Issues caused by modified Core Files
• Recovery from user error or accidental deletion without backups
• Support for pirated, shared, or transferred licenses
• Issues arising from failure to install available updates
• Conflicts with custom code, modified 3DVista files, or other third-party plugins (including other 3DVista marketplace products)
• Support for beta, alpha, or development versions of 3DVista
• Issues on unsupported or outdated browsers
• Data recovery services

During 14-Day Period:

• Target: 24-48 business hours
• Priority: New users receive priority attention
• Follow-up: Complex issues may require additional time for testing and resolution

After 14-Day Period (Free Support):

• Target: 48-72 business hours
• Priority: Lower priority than paid support requests
• Scope: Limited to issues covered under Section 10.2

Paid Support:

• Target: 24 business hours or better
• Priority: Highest priority for paying customers
• Dedicated attention: Paid support receives focused assistance

Emergency/Priority Support:

• Available by special arrangement for critical issues
• Requires advance agreement and premium pricing
• Contact support for availability

PXL360 reserves the right to refuse or terminate support under the following circumstances:

Immediate Support Termination:

• Violation of these Terms (see Section 5)
• Use of pirated, cracked, or unauthorized versions of the Plugin
• Modified or tampered Core Files without authorization
• Fraudulent payment or chargeback attempts
• Abusive, threatening, or inappropriate behavior toward support staff
• Excessive or unreasonable support demands that constitute abuse
• Sharing login credentials or license information with unauthorized parties

Support Limitations:

• PXL360 may limit support responses if issues are determined to be outside the Plugin's scope
• Repeated questions about the same resolved issue may be referred to existing documentation
• Users who fail to provide requested information (screenshots, configuration files, error logs) in a timely manner may experience delayed support

• a) The Plugin is sold through the 3DVista marketplace. The price is the price shown on the marketplace page when you buy. At the time of these Terms the price is $99.99 USD, as a one-time payment that is non-refundable (see Section 12)
• b) The listed price may be subject to fees and taxes added by the 3DVista marketplace or required by law where you live. The total you pay at checkout may therefore be higher than the listed price
• c) Pricing is subject to change at any time, at PXL360's discretion and without notice, including for promotions, discounts, and sales. A price change or promotion does not entitle any earlier purchaser to a refund, credit, or price adjustment
• d) Price changes do not affect existing license holders

• a) Payment is required before Plugin download access is granted
• b) All prices are in United States Dollars (USD)
• c) Payment is processed through authorized payment processors
• d) You are responsible for any taxes, duties, or fees imposed by your jurisdiction

• a) This is a one-time payment product
• b) No recurring fees, subscription costs, or renewal charges
• c) Free updates included (see Section 9)

• a) Paid support and custom development services are billed separately
• b) Invoices are provided for all paid services
• c) Payment for services must be received before work begins or support is provided

• a) Whether you have used the Plugin
• b) Technical difficulties or compatibility issues
• c) Change of mind or buyer's remorse
• d) Failure to read these Terms or Plugin documentation
• e) Misunderstanding of Plugin features or capabilities
• f) Your ability or inability to use the Plugin
• g) Dissatisfaction with the Plugin
• h) Conflicts with other software or plugins
• i) Changes to 3DVista software after your purchase

• a) Review the product description and any demo provided on the page where you purchase the Plugin
• b) Read all documentation that is available before you purchase
• c) Review the complete feature list and requirements
• d) Test the demo thoroughly to understand functionality
• e) Ask any pre-purchase questions through the channel offered on the page where you purchase the Plugin

• a) Implied warranties of merchantability
• b) Implied warranties of fitness for a particular purpose
• c) Implied warranties of non-infringement
• d) Warranties regarding accuracy, reliability, or completeness
• e) Warranties of uninterrupted, timely, secure, or error-free operation
• f) Warranties regarding the results that may be obtained from use of the Plugin
• g) Warranties regarding compatibility with all versions of 3DVista or all hosting environments
• h) Warranties regarding compatibility with other third-party plugins or software

• a) The Plugin will meet your specific requirements or expectations
• b) The Plugin will be error-free, secure, or function without interruption
• c) Defects will be corrected within any specific timeframe
• d) The Plugin will be compatible with all third-party software, plugins, or services
• e) The Plugin will be compatible with future versions of 3DVista software
• f) The Plugin will work in all hosting environments or server configurations

• a) Loss of profits, revenue, or business opportunities
• b) Loss of data or information
• c) Business interruption
• d) Loss of goodwill or reputation
• e) Cost of substitute products or services
• f) Personal or property damage
• g) Loss of use or downtime
• h) Costs of procurement of substitute services

In no event shall PXL360's total aggregate liability exceed the amount you actually paid for the Plugin, not counting any taxes or fees charged by the 3DVista marketplace.

• a) Whether the claim is based in contract, tort, strict liability, or any other legal theory
• b) Even if PXL360 has been advised of the possibility of such damages
• c) Even if the limited remedies provided herein fail of their essential purpose
• d) Regardless of the form of action, whether in contract, negligence, strict product liability, or otherwise

• a) Your use or misuse of the Plugin
• b) Your violation of these Terms
• c) Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights
• d) Your violation of any applicable laws or regulations
• e) Content you create, display, or distribute using the Plugin
• f) Your negligence or willful misconduct
• g) Any claim that your use of the Plugin caused harm to a third party
• h) Modifications you make to Core Files

• a) Testing the Plugin in your specific environment before production deployment
• b) Creating backups of your 3DVista projects before installing or using the Plugin
• c) Ensuring proper integration with your 3DVista projects
• d) Maintaining security of your license and download access credentials
• e) Keeping your contact information current for update notifications and support
• f) Reading and understanding Plugin documentation before requesting support
• g) Complying with all applicable laws when using the Plugin
• h) Ensuring your use of the Plugin does not violate any third-party rights
• i) Monitoring and installing updates as they become available
• j) Securing your server and hosting environment
• k) Implementing appropriate access controls and security measures

• a) Plugin malfunction or failure
• b) Damage to your 3DVista project or website
• c) Loss of data or functionality
• d) Security vulnerabilities
• e) Performance issues
• f) User experience degradation

• a) The Plugin does NOT collect, transmit, or store any personal data from end users viewing your virtual tours
• b) The Plugin operates entirely client-side in the user's browser
• c) No data is sent to PXL360 servers during normal Plugin operation
• d) No cookies, trackers, or analytics are installed by the Plugin
• e) Apart from the Plugin's own files, the Plugin requests nothing from other websites except what you set up yourself (for example a Google Sheet or picture addresses) and backup copies of its libraries when its own copies cannot be loaded; the Third-Party Components page of the Plugin documentation lists each request and when it happens

• a) Configuration settings may be stored in the user's browser LocalStorage for Control Panel functionality
• b) This data remains on the user's device and is not transmitted to PXL360
• c) Users can clear this data at any time through browser settings

• a) PXL360 collects minimal customer information necessary for license management and support:
  • Name
  • Email address
  • Purchase details and transaction information
  • Support correspondence
• b) This information is used solely for:
  • License delivery and verification
  • Support communications
  • Update notifications
  • Important announcements regarding the Plugin
• c) PXL360 does not sell, rent, or share your information with third parties except:
  • As required by law or legal process
  • With payment processors for transaction processing
  • With service providers under confidentiality agreements
• d) You may request deletion of your personal information by contacting support using the contact details provided after your purchase, subject to legal retention requirements

• a) You are solely responsible for complying with all privacy laws and regulations applicable to your use of the Plugin and your virtual tours
• b) You must implement appropriate privacy policies for your virtual tours and websites
• c) You must comply with GDPR, CCPA, and other applicable data protection regulations
• d) You are responsible for obtaining necessary consents from end users of your tours
• e) You are responsible for protecting any data collected through your tours

• a) You may terminate your license at any time by ceasing to use the Plugin and deleting all copies
• b) Termination does not entitle you to a refund
• c) All provisions of these Terms that by their nature should survive termination remain in effect

PXL360 may immediately terminate or suspend your license without notice if:

• a) You violate any provision of these Terms
• b) You engage in prohibited uses outlined in Section 5
• c) You fail to pay any fees owed for support or custom services
• d) You engage in fraudulent or illegal activity related to the Plugin
• e) Your use of the Plugin harms PXL360's reputation or business interests
• f) You initiate a chargeback or payment dispute
• g) You share your license with unauthorized parties
• h) You abuse support services or staff

Upon termination of your license:

• a) Your right to use the Plugin immediately ceases
• b) You must immediately cease all use of the Plugin
• c) You must delete or destroy all copies of the Plugin in your possession and control
• d) You must remove the Plugin from all websites and virtual tours
• e) You remain liable for any obligations incurred before termination
• f) Sections that by their nature should survive (including Sections 6, 13, 14, 15, 19, 20, 21, 23, 24, 25, 26, 27, and 28) remain in effect

Termination for any reason does not entitle you to a refund of the purchase price or any fees paid for additional services.

Before initiating any formal dispute resolution, you agree to first contact PXL360, using the contact details provided after your purchase, to attempt to resolve the dispute informally. You must provide:

• a) A detailed description of the dispute
• b) Your desired resolution
• c) Any supporting documentation

PXL360 will respond within 10 business days and work in good faith to resolve the dispute within 30 days.

• a) Any dispute not resolved informally within 30 days shall be resolved through binding arbitration rather than in court
• b) Arbitration shall be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association
• c) Arbitration shall take place in Salt Lake County, Utah, or virtually if mutually agreed
• d) The arbitrator's decision shall be final and binding
• e) Each party shall bear its own attorney's fees and costs
• f) Arbitration fees shall be split equally between the parties
• g) The arbitrator may award reasonable costs and attorney's fees to the prevailing party

YOU AGREE THAT DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CONSOLIDATED PROCEEDINGS, OR REPRESENTATIVE ACTIONS.

This waiver applies to:

• a) Class arbitrations
• b) Class actions in court
• c) Consolidated proceedings
• d) Representative actions on behalf of others

Either party may seek the following in court without first engaging in arbitration:

• a) Injunctive or equitable relief for intellectual property violations
• b) Injunctive or equitable relief for breach of confidentiality obligations
• c) Small claims court actions (if claim qualifies)

You may opt out of the arbitration requirement by sending written notice, using the contact details provided after your purchase, within 30 days of purchase. The notice must include your name, purchase information, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in court under Section 19.

• a) Updated Terms will be posted with a new "Last Updated" date and version number
• b) Significant changes will be communicated via email to registered users when reasonably possible
• c) Continued use of the Plugin after changes constitutes acceptance of modified Terms
• d) You are responsible for reviewing Terms periodically

• a) Acts of God, natural disasters, earthquakes, floods, fires, or severe weather
• b) War, terrorism, civil unrest, riots, or government actions
• c) Pandemic, epidemic, or public health emergency
• d) Internet or telecommunications failures not caused by PXL360
• e) Power outages or utility failures
• f) Cyberattacks, DDoS attacks, hacking, or malicious actions by third parties
• g) Changes or modifications to 3DVista software beyond PXL360's control
• h) Labor disputes, strikes, or lockouts
• i) Government regulations, embargoes, or sanctions

• a) You are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, sanctions, or trade restrictions
• b) You are not on any U.S. government list of prohibited or restricted parties, including the Treasury Department's list of Specially Designated Nationals or the Commerce Department's Denied Persons List
• c) You will not use the Plugin for any purposes prohibited by U.S. law, including development, design, manufacture, or production of nuclear, missile, chemical, or biological weapons

By submitting feedback, suggestions, ideas, bug reports, feature requests, or recommendations regarding the Plugin (collectively, "Feedback"), you grant PXL360 a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to:

• a) Use, reproduce, modify, adapt, publish, translate, and create derivative works from your Feedback
• b) Incorporate your Feedback into the Plugin or other products and services
• c) Distribute and commercialize products or services based on or incorporating your Feedback

This license is granted without any compensation, attribution, or approval requirements.

• a) We appreciate honest reviews and testimonials based on your genuine experience with the Plugin
• b) Positive reviews help other 3DVista users discover the Plugin and support ongoing development and improvements
• c) Reviews should be based on your actual experience with the Plugin
• d) False, misleading, or fraudulent reviews violate these Terms and may result in license termination
• e) You may not be compensated for reviews except through legitimate review platforms

PXL360 may provide notices to you via:

• a) Email to the address provided during purchase
• b) Posting in the Plugin documentation
• c) WhatsApp message to your registered phone number (if provided)

All notices to PXL360 must be sent via email to the support address provided after your purchase.

Notices regarding legal matters, disputes, or termination should be marked "URGENT: LEGAL NOTICE" in the subject line.

Notices are deemed received:

• a) Email: When sent (regardless of when actually read)
• b) Posted notices: Upon posting to website or documentation

• a) Monitoring your email regularly
• b) Keeping your contact information current
• c) Ensuring emails from the support address provided after your purchase are not blocked by spam filters

For questions, support, or other communications regarding these Terms or the Plugin:

PXL360 (360 Virtual Tour Solutions)

Contact Details:

• The contact details for PXL360 are provided to you after your purchase is completed, in the contact file that comes with it
• WhatsApp, where your contact file includes it, is available during business hours only: Monday-Friday, 9 AM - 5 PM Mountain Time

Support Channels:

• Support requests, technical inquiries, license questions, custom development inquiries, billing questions and legal notices all use the contact details in your contact file
• Legal notices: mark the subject "URGENT: LEGAL NOTICE"
• Pre-purchase questions: through the channel offered on the page where you purchase the Plugin

Resources:

• Documentation: Included with Plugin download (the Installation Guide, the Settings Reference and the Third-Party Components)

Business Hours:

• Monday through Friday
• 9:00 AM to 5:00 PM Mountain Time (MT/MST/MDT)
• Excluding U.S. federal holidays

Support is provided in English only.

BY PURCHASING, DOWNLOADING, INSTALLING, OR USING THE PLUGIN, YOU ACKNOWLEDGE AND AGREE THAT:

• The product description and any demo provided on the page where you purchase the Plugin
• The documentation available before you purchase
• The complete feature list and system requirements

• The Plugin is provided "AS IS" without warranties of any kind
• All sales are final with no refunds under any circumstances
• PXL360 is not affiliated with or endorsed by 3DVista
• 3DVista does not provide support for this Plugin
• Support is limited to 14 days for comprehensive assistance; ongoing support is available only for specific issue types (bugs, basic how-to questions, compatibility updates)
• Paid support at $90/hour is required for extended assistance beyond the free support scope
• Custom development services are billed separately

IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT PURCHASE, DOWNLOAD, INSTALL, OR USE THE PLUGIN.