Search Pro V3

4.2 LICENSE SCOPE:

• a) Each purchase grants a single-user license
• b) You may use the Plugin on unlimited 3DVista projects that you own or manage
• c) You may use the Plugin for personal or commercial purposes
• d) The license is perpetual (does not expire) unless terminated under Section 18

4.4 LICENSE RESTRICTIONS:

• a) You may NOT resell, redistribute, or sublicense the Plugin
• b) You may NOT transfer your license to another person or entity without written permission from PXL360
• c) You may NOT use the Plugin to create competing products or services
• d) You may NOT provide the Plugin to third parties as part of a service offering without written permission
• e) You may NOT modify Core Files (search-01-non-mod.js, search-01-non-mod.css)

9.1 FREE LIFETIME UPDATES:

• a) Your purchase includes free access to all future updates, enhancements, and new features
• b) Updates may include bug fixes, compatibility improvements, new features, and security patches
• c) Updates are provided at PXL360's discretion and on no set schedule
• d) No guaranteed timeframe for specific features or fixes

9.2 UPDATE DELIVERY:

• a) Updates will be made available through the original download location or via email notification
• b) You are responsible for monitoring and installing updates
• c) PXL360 is not required to notify you of available updates but will make reasonable efforts to do so

9.3 COMPATIBILITY UPDATE SUPPORT:

• a) When PXL360 releases compatibility updates for new 3DVista versions, basic troubleshooting support for installing and implementing these updates is FREE for 30 days after the update release
• b) After 30 days from update release, standard paid support rules apply (see Section 10)
• c) This extended support window applies only to compatibility updates, not general Plugin support

9.4 MAINTENANCE OBLIGATIONS:

• a) PXL360 has no obligation to maintain, support, or update the Plugin indefinitely
• b) PXL360 reserves the right to discontinue the Plugin at any time with 90 days notice
• c) In the event of discontinuation, your license remains valid for the final version

10.1 INITIAL 14-DAY SUPPORT PERIOD:

Your purchase includes 14 days of comprehensive technical support from the date of purchase.

Support Period Details:

• a) Support period begins on the date of successful payment and license delivery
• b) The 14-day period is calculated from the purchase date and is not extendable or renewable
• c) This period is designed to allow sufficient time for installation, configuration, testing, and initial deployment

What's Covered During 14-Day Period:

• Installation assistance and step-by-step guidance
• Configuration support and Control Panel usage questions
• Troubleshooting of Plugin functionality issues
• Compatibility verification with your 3DVista version
• Standard use case implementation guidance
• Questions about Plugin features and settings
• Best practices recommendations
• Bug report submission and verification

How to Access Support During 14-Day Period:

• Email: Provided after Purchase (for detailed issues, documentation requests, and technical troubleshooting)
• WhatsApp: Provided after Purchase (for quick questions during business hours only)

Response Times During 14-Day Period:

• Target response time: Within 24-48 business hours
• No guaranteed response time, but we prioritize new license holders
• Business hours: Monday-Friday, 9 AM - 5 PM Mountain Time (excluding US holidays)
• Support provided in English only

10.2 ONGOING SUPPORT (AFTER 14-DAY PERIOD):

After the initial 14-day period, PXL360 continues to provide free support for specific issue types, while other services are available at standard rates.

ALWAYS FREE (UNLIMITED):

Bug Reports and Verification:

• What's FREE: Reporting verified bugs in unmodified Core Files
• What's FREE: Bug fixes delivered through free Plugin updates
• Important: Troubleshooting to determine whether an issue is actually a bug (versus user error, configuration issue, environment conflict, or custom code problem) may be subject to paid support charges after the 14-day period
• Not Covered: Issues caused by modified Core Files, conflicts with custom code, incompatible hosting environments, or other third-party plugins

Basic "How Do I..." Questions:

• What's FREE: Reasonable number of straightforward how-to questions about using existing Plugin features
• Examples of FREE questions: "How do I change the search bar color?" "How do I filter by tags?" "How do I export my configuration?"
• What's NOT FREE: Extensive training, repetitive questions about the same topics, requests for step-by-step tutorials beyond basic documentation, or questions that require significant research or testing
• Guideline: If your question can be answered in 5-10 minutes using existing documentation or quick guidance, it's typically free. If it requires custom testing, detailed walkthroughs, or extended back-and-forth, it may be referred to paid support.

Compatibility Issues:

• What's FREE: Compatibility updates when 3DVista releases new versions that affect the Plugin
• What's FREE: Basic troubleshooting during the 30-day period after a compatibility update is released (see Section 9.3)
• Important: Complex implementation support, troubleshooting server-specific issues, or resolving conflicts with your specific environment may require paid support
• Not Covered: Compatibility issues with beta versions of 3DVista, unofficial 3DVista modifications, or other third-party software

PAID SUPPORT ($90/HOUR):

After the initial 14-day period, the following services are billed at $90 USD per hour:

Installation and Troubleshooting:

• Hands-on installation assistance
• Server or hosting environment troubleshooting
• Complex configuration issues requiring significant time
• Performance optimization guidance
• Debugging conflicts with other scripts or plugins
• Recovery from misconfiguration or data loss

Extended Training and Consultation:

• Personalized training sessions beyond basic usage
• Live walkthroughs of advanced features
• Best practices consultation for specific projects
• Strategy sessions for complex filtering requirements
• Tour design and optimization recommendations

Billing Terms for Paid Support:

• Minimum billing: 1 hour
• Billing increments: 30-minute increments after the first hour
• Payment required: Before support service begins
• Invoicing: Provided upon completion of service
• Payment methods: As specified by PXL360

10.3 CUSTOM DEVELOPMENT SERVICES:

Custom development services are NOT included in any support period and are always billed separately at $90 USD per hour.

What Constitutes Custom Development:

• Custom features not included in the standard Plugin
• Integration with third-party booking systems, CRMs, or databases
• Custom styling or layouts beyond Control Panel capabilities
• White-label customization or rebranding
• Advanced API integrations
• Custom search algorithms or filtering logic
• Modifications to Core Files for specific use cases
• Creating custom add-ons or extensions
• Automated deployment or management systems

Custom Development Process:

• Step 1: Contact (Provided after Purchase) with your custom development request
• Step 2: FREE initial consultation (15-30 minutes) to understand your requirements and assess feasibility
• Step 3: PXL360 provides a written quote with estimated hours and scope
• Step 4: Upon acceptance, payment terms are established
• Step 5: Development begins after payment agreement is confirmed
• Important: Custom development requests may not always be feasible due to Plugin architecture limitations. The free consultation will clarify what's possible.

Custom Development Terms:

• Minimum billing: 2 hours for custom development projects
• Billing increments: 30-minute increments after minimum
• Payment: 50% deposit required before work begins; remainder due upon completion
• Turnaround time: Varies based on project scope and complexity
• Ownership: Custom code remains property of PXL360 unless otherwise specified in writing

10.4 WHATSAPP SUPPORT GUIDELINES:

WhatsApp support is available at (Provided after Purchase) with the following guidelines:

Appropriate WhatsApp Use:

• Quick questions requiring brief answers
• Urgent issues during business hours
• Status updates on open support tickets
• Preliminary questions before sending detailed email
• Confirmation of receipt of emails or files

WhatsApp Limitations and Rules:

• Text messages only – Voice calls and video calls are NOT supported
• Business hours only – Monday-Friday, 9 AM - 5 PM Mountain Time (excluding US holidays)
• Response time: Same as email (24-48 business hours); WhatsApp is not instant messaging
• No guaranteed immediate response – For urgent issues requiring immediate attention, paid priority support can be arranged
• Detailed technical issues – Should be sent via email to (Provided after Purchase) with screenshots, configuration files, and detailed descriptions
• Abuse prevention: Excessive messaging, off-hours messaging, spam, inappropriate content, or abusive language will result in immediate WhatsApp support revocation without affecting your Plugin license

10.5 SUPPORT EXCLUSIONS:

The following are NOT covered under any support period:

Explicitly Not Supported:

• Training on 3DVista software itself (refer to 3DVista documentation)
• Troubleshooting of your web server, hosting environment, or network unless directly related to Plugin installation
• Configuration of 3DVista projects unrelated to the Plugin
• Issues caused by modified Core Files
• Recovery from user error or accidental deletion without backups
• Support for pirated, shared, or transferred licenses
• Issues arising from failure to install available updates
• Conflicts with custom code, modified 3DVista files, or other third-party plugins (including other 3DVista marketplace products)
• Support for beta, alpha, or development versions of 3DVista
• Issues on unsupported or outdated browsers
• Data recovery services

10.6 SUPPORT RESPONSE TIME EXPECTATIONS:

During 14-Day Period:

• Target: 24-48 business hours
• Priority: New users receive priority attention
• Follow-up: Complex issues may require additional time for testing and resolution

After 14-Day Period (Free Support):

• Target: 48-72 business hours
• Priority: Lower priority than paid support requests
• Scope: Limited to issues covered under Section 10.2

Paid Support:

• Target: 24 business hours or better
• Priority: Highest priority for paying customers
• Dedicated attention: Paid support receives focused assistance

Emergency/Priority Support:

• Available by special arrangement for critical issues
• Requires advance agreement and premium pricing
• Contact (Provided after Purchase) for availability

10.7 SUPPORT TERMINATION AND RESTRICTIONS:

PXL360 reserves the right to refuse or terminate support under the following circumstances:

Immediate Support Termination:

• Violation of these Terms (see Section 5)
• Use of pirated, cracked, or unauthorized versions of the Plugin
• Modified or tampered Core Files without authorization
• Fraudulent payment or chargeback attempts
• Abusive, threatening, or inappropriate behavior toward support staff
• Excessive or unreasonable support demands that constitute abuse
• Sharing login credentials or license information with unauthorized parties

Support Limitations:

• PXL360 may limit support responses if issues are determined to be outside the Plugin's scope
• Repeated questions about the same resolved issue may be referred to existing documentation
• Users who fail to provide requested information (screenshots, configuration files, error logs) in a timely manner may experience delayed support

10.8 SUPPORT SUMMARY TABLE:

Support Type	During 14 Days	After 14 Days
Installation assistance	✅ FREE	💰 $90/hour
Configuration guidance	✅ FREE	✅ FREE (basic) 💰 $90/hour (extensive)
How-to questions	✅ FREE	✅ FREE (reasonable number)
Bug reports (verified)	✅ FREE	✅ FREE (via updates)
Bug troubleshooting	✅ FREE	💰 $90/hour (if not verified bug)
Compatibility issues	✅ FREE	✅ FREE (first 30 days after update) 💰 $90/hour (after 30 days)
Compatibility troubleshooting	✅ FREE	✅ FREE (first 30 days after update) 💰 $90/hour (after 30 days)
Training and walkthroughs	✅ FREE (basic)	💰 $90/hour
Custom features	💰 $90/hour	💰 $90/hour
Custom development	💰 $90/hour	💰 $90/hour
Integration services	💰 $90/hour	💰 $90/hour
Priority/emergency support	💰 Premium rate	💰 Premium rate

11.1 PRICING:

• a) Current price: $149 USD (one-time payment)
• b) Pricing is subject to change at PXL360's discretion
• c) Price changes do not affect existing license holders

11.2 PAYMENT TERMS:

• a) Payment is required before Plugin download access is granted
• b) All prices are in United States Dollars (USD)
• c) Payment is processed through authorized payment processors
• d) You are responsible for any taxes, duties, or fees imposed by your jurisdiction

11.3 NO SUBSCRIPTION FEES:

• a) This is a one-time payment product
• b) No recurring fees, subscription costs, or renewal charges
• c) Free updates included (see Section 9)

11.4 ADDITIONAL SERVICE BILLING:

• a) Paid support and custom development services are billed separately
• b) Invoices are provided for all paid services
• c) Payment for services must be received before work begins or support is provided

14.3 MAXIMUM LIABILITY:

In no event shall PXL360's total aggregate liability exceed the amount you actually paid for the Plugin ($149 USD or current purchase price).

17.1 PLUGIN DATA COLLECTION:

• a) The Plugin does NOT collect, transmit, or store any personal data from end users viewing your virtual tours
• b) The Plugin operates entirely client-side in the user's browser
• c) No data is sent to PXL360 servers during normal Plugin operation
• d) No cookies, trackers, or analytics are installed by the Plugin

17.2 CONFIGURATION DATA:

• a) Configuration settings may be stored in the user's browser LocalStorage for Control Panel functionality
• b) This data remains on the user's device and is not transmitted to PXL360
• c) Users can clear this data at any time through browser settings

17.3 CUSTOMER INFORMATION:

a) PXL360 collects minimal customer information necessary for license management and support:

• Name
• Email address
• Purchase details and transaction information
• Support correspondence

b) This information is used solely for:

• License delivery and verification
• Support communications
• Update notifications
• Important announcements regarding the Plugin

c) PXL360 does not sell, rent, or share your information with third parties except:

• As required by law or legal process
• With payment processors for transaction processing
• With service providers under confidentiality agreements

d) You may request deletion of your personal information by contacting (Provided after Purchase), subject to legal retention requirements

17.4 YOUR RESPONSIBILITIES:

• a) You are solely responsible for complying with all privacy laws and regulations applicable to your use of the Plugin and your virtual tours
• b) You must implement appropriate privacy policies for your virtual tours and websites
• c) You must comply with GDPR, CCPA, and other applicable data protection regulations
• d) You are responsible for obtaining necessary consents from end users of your tours
• e) You are responsible for protecting any data collected through your tours

18.1 TERMINATION BY YOU:

• a) You may terminate your license at any time by ceasing to use the Plugin and deleting all copies
• b) Termination does not entitle you to a refund
• c) All provisions of these Terms that by their nature should survive termination remain in effect

18.2 TERMINATION BY PXL360:

PXL360 may immediately terminate or suspend your license without notice if:

• a) You violate any provision of these Terms
• b) You engage in prohibited uses outlined in Section 5
• c) You fail to pay any fees owed for support or custom services
• d) You engage in fraudulent or illegal activity related to the Plugin
• e) Your use of the Plugin harms PXL360's reputation or business interests
• f) You initiate a chargeback or payment dispute
• g) You share your license with unauthorized parties
• h) You abuse support services or staff

18.3 EFFECT OF TERMINATION:

Upon termination of your license:

• a) Your right to use the Plugin immediately ceases
• b) You must immediately cease all use of the Plugin
• c) You must delete or destroy all copies of the Plugin in your possession and control
• d) You must remove the Plugin from all websites and virtual tours
• e) You remain liable for any obligations incurred before termination
• f) Sections that by their nature should survive (including Sections 6, 13, 14, 15, 19, 20, 21, 23, 24, 25, 26, 27, and 28) remain in effect

20.1 INFORMAL RESOLUTION:

Before initiating any formal dispute resolution, you agree to first contact PXL360 at (Provided after Purchase) to attempt to resolve the dispute informally. You must provide:

• a) A detailed description of the dispute
• b) Your desired resolution
• c) Any supporting documentation

PXL360 will respond within 10 business days and work in good faith to resolve the dispute within 30 days.

20.2 BINDING ARBITRATION:

• a) Any dispute not resolved informally within 30 days shall be resolved through binding arbitration rather than in court
• b) Arbitration shall be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association
• c) Arbitration shall take place in Salt Lake County, Utah, or virtually if mutually agreed
• d) The arbitrator's decision shall be final and binding
• e) Each party shall bear its own attorney's fees and costs
• f) Arbitration fees shall be split equally between the parties
• g) The arbitrator may award reasonable costs and attorney's fees to the prevailing party

20.3 CLASS ACTION WAIVER:

This waiver applies to:

• a) Class arbitrations
• b) Class actions in court
• c) Consolidated proceedings
• d) Representative actions on behalf of others

20.4 EXCEPTIONS TO ARBITRATION:

Either party may seek the following in court without first engaging in arbitration:

• a) Injunctive or equitable relief for intellectual property violations
• b) Injunctive or equitable relief for breach of confidentiality obligations
• c) Small claims court actions (if claim qualifies)

20.5 ARBITRATION OPT-OUT:

You may opt out of the arbitration requirement by sending written notice to (Provided after Purchase) within 30 days of purchase. The notice must include your name, purchase information, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in court under Section 19.

21.2 NOTIFICATION OF CHANGES:

• a) Updated Terms will be posted with a new "Last Updated" date and version number
• b) Significant changes will be communicated via email to registered users when reasonably possible
• c) Continued use of the Plugin after changes constitutes acceptance of modified Terms
• d) You are responsible for reviewing Terms periodically

28.1 FEEDBACK LICENSE:

By submitting feedback, suggestions, ideas, bug reports, feature requests, or recommendations regarding the Plugin (collectively, "Feedback"), you grant PXL360 a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to:

• a) Use, reproduce, modify, adapt, publish, translate, and create derivative works from your Feedback
• b) Incorporate your Feedback into the Plugin or other products and services
• c) Distribute and commercialize products or services based on or incorporating your Feedback

This license is granted without any compensation, attribution, or approval requirements.

28.2 REVIEWS AND TESTIMONIALS:

• a) We appreciate honest reviews and testimonials based on your genuine experience with the Plugin
• b) Positive reviews help other 3DVista users discover the Plugin and support ongoing development and improvements
• c) Reviews should be based on your actual experience with the Plugin
• d) False, misleading, or fraudulent reviews violate these Terms and may result in license termination
• e) You may not be compensated for reviews except through legitimate review platforms

29.1 NOTICE TO YOU:

PXL360 may provide notices to you via:

• a) Email to the address provided during purchase
• b) Posting on the PXL360 website at https://pxl360.com
• c) Posting in the Plugin documentation
• d) In-app notifications within the Plugin or Control Panel
• e) WhatsApp message to your registered phone number (if provided)

29.2 NOTICE TO PXL360:

All notices to PXL360 must be sent via email to: (Provided after Purchase)

Notices regarding legal matters, disputes, or termination should be marked "URGENT: LEGAL NOTICE" in the subject line.

29.3 DEEMED RECEIPT:

Notices are deemed received:

• a) Email: When sent (regardless of when actually read)
• b) Posted notices: Upon posting to website or documentation
• c) WhatsApp: When delivered (indicated by double check marks)

29.4 RESPONSIBILITY

You are responsible for:

• a) Monitoring your email regularly
• b) Keeping your contact information current
• c) Ensuring emails from (Provided after Purchase) are not blocked by spam filters

PXL360

Primary Support:

• Email: (Provided after Purchase)
• WhatsApp: (Provided after Purchase) (Business hours only: Monday-Friday, 9 AM - 5 PM Mountain Time)

Support Channels:

• Support requests: (Provided after Purchase)
• Technical inquiries: (Provided after Purchase)
• License questions: (Provided after Purchase)
• Custom development inquiries: (Provided after Purchase)
• Pre-purchase questions: (Provided after Purchase)
• Billing questions: (Provided after Purchase)
• Legal notices: (Provided after Purchase) (mark subject "URGENT: LEGAL NOTICE")

Resources:

• Live Demo: https://pxl360.com/search-plugin/index.html
• Installation Guide: https://pxl360.com/search-plugin/search-pro-v3/extras/installation-guide.html
• Documentation: Included with Plugin download

Business Hours:

• Monday through Friday
• 9:00 AM to 5:00 PM Mountain Time (MT/MST/MDT)
• Excluding U.S. federal holidays

Support is provided in English only.